Our regular office hours are:
- Monday – Friday, 8am – 6pm EST (by appointment only)
Additional times may be available upon request.
We are currently accepting new patients.
In the event of medical or mental health emergency, please do not contact us here. Please head to the nearest emergency room for an evaluation or call 911.
We require 48 business hours’ (2 business days’) notice to cancel an appointment. For example, appointments on Monday morning must be canceled by Thursday morning of the prior week. Any cancellation less than 48 business hours in advance will result in a cancellation fee. We value your time and appreciate your cooperation with our cancellation and rescheduling policy.
All fees, including co-payments and co-insurance payments, are due at the time of service. For your convenience, we accept credit cards, flexible spending account (FSA), health saving account (HSA) cards, and WageWorks Healthcare Cards. We do not accept personal checks. We are happy to discuss details with you so that we can meet your specific needs.
Some of our providers have affiliations with Weill Cornell Medical Center, and with New York University Medical Center.
We can also provide services in Mandarin (国语), Cantonese (粤语), Korean (한국어), Japanese (日本語), Vietnamese (tiếng Việt), Hindi (हिंदी), Russian (русский) and Spanish (Español).
Prescriptions and refills for established patients of RIVIA are routinely issued during our regular office hours (see above). You can make your request by emailing us at info@riviamind.com or calling our office at (212) 203-1773.
Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
